Shipping policy

 

Shipping Policy

Welcome to GHOSTBOND.com! We’re committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy for detailed information about our shipping processes.

Processing Time

  • Order Processing: All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Delays: You will be notified promptly in the event of any delays due to high order volumes, supply chain issues, or other unforeseen circumstances.

Shipping Rates & Delivery Estimates

  • Domestic Shipping: We offer the following options for orders within the USA:

    • Standard Shipping
    • Expedited Shipping

  • International Shipping: Shipping rates and delivery times vary by destination. Shipping options and costs will be calculated at checkout.

  • Estimated Delivery Times: Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package via UPS, USPS or DHL’s website or app.

Customs, Duties & Taxes

For international orders:

  • Import duties, taxes, and customs fees are not included in the shipping charges and are the responsibility of the customer.
  • Please check with your local customs office for more information about potential fees.

Lost, Stolen, or Damaged Packages

  • If your package is lost, stolen, or arrives damaged, please contact us within 2 days of the delivery date at cs@prohairlabs.com or +1.800.778.4247.
  • We will work with the shipping carrier to resolve the issue and may offer a replacement or refund as appropriate.

Incorrect Shipping Information

Please ensure your shipping address is correct when placing your order. We are not responsible for packages delivered to an incorrect or outdated address. If you notice an error, contact us immediately at cs@prohairlabs.com.

Contact Us

If you have any questions about our shipping policy or your order, please don’t hesitate to contact us at:

  • Email: cs@prohairlabs.com
  • Phone: +1.800.778.4247

We are here to help and aim to make your shopping experience seamless!